New Here? Join Our Interactive Online Conflict Resolution and Mediation Community! I often recommend book to my friends and colleagues. Two books that I frequently recommend are Leadership and Self-Deception and The Anatomy of Peace by The Arbinger Institute.  One of the more challenging concepts I learned from The Anatomy of Peace  is captured in the title of this […]

Once upon a time there was a rug merchant who saw that a beautiful carpet he acquired had a large bump in its center. He gently stepped on the bump to flatten it out. He succeeded, but the bump reappeared in a new spot beneath the carpet.
He jumped on the bump and it disappeared…for a […]

In the last few decades, partners have spent countless hours trying to “work out problems.” Yet over and over again they often come up against a major roadblock: they just don?t see things the same way. No matter how long they talk and how hard they try, neither ends up feeling really heard and understood.
While […]